Shane's Rib Shack

The sampler is my go to meal and it's always good when I get it.Service is great too. Keep up the good work.

I ordered online for my basketball team that was playing in the area. I made the order at 10 am and because of the time zone change, the software adjusted my time to reflect my time zone. As a result it confirmed my order but changed my times from 7:20 to 6:20, an hour before the needed time. I caught it and called as soon as they opened. I talked to a sweet young lady she tried to walk me through how to change it, with no luck she assured me they would handle it. And hour before the order was due, I received a message saying my order was canceled at half time of our game. Devastated I had a manager to call because we were returning to play. After speaking with someone they were still on top of the order. Low and behold, the Store GM brought us our order to the gym, names on every box, every sauce and order correct, hot and fresh! It was absolutely amazing! My girls had never than Shane’s and bragged about the food all night. I want to thank you all for your wonderful customer service and amazing food! If you are in the area, please visit them!