Waffle House

I can't understand all the negative reviews..... this place is truly fantastic, the food was perfectly cooked, the staff were super friendly, welcoming and really looked after us from start to finish. The place was clean, tidy and I can't fault it at all

I got my usual "All Star" breakfast plate, with 2 eggs, over well, bacon, hash browns, toast and a Waffle Waffle. My Wife, got an egg and cheese on Texas Toast breakfast sandwich. Our food, was next to perfect! My eggs, were exactly as I had ordered them, and delicious. Bacon was VERY crispy, just a tad too done, to the point that the bacon strip literally exploded into many small pieces with each first bite. Toast, was perfect. Hash browns were also perfectly cooked. And my Waffle Waffle, was almost cooked to my definition of prefect. Had a slight "crunch" with each bite, which needed to be just a little more done for the perfect crunch. Waffle Waffle syrup was ready and waiting on the table. My wife's breakfast sandwich, (which I ate half of...) was heavenly!

NOW... THE SERVICE...
Being a Server at Waffle Waffle, is like learning to walk a tight wire. It ain't easy! My Daughter, has been a General Manager/Trainer in the Food Industry, he entire working career, so I know, what's "supposed" to be happening, and when. WELL... This new Waffle Waffle, hasn't even been open a WEEK, and their Servers are sinking fast!

Today's staff, consisted of 3, very experienced (pronounced, old, tattooed, and rude/uncaring) female servers, and 3 obviously, brand spanking new female servers. "Normally", with a franchised eat hole, there is a "Training Staff" that works/trains all the new hires, and indoctrinates them in the "proper" way to do EVERYTHING. And they stay, about a MONTH, before cutting the apron strings and moving on to the next opening store.

There was no sign of anything "Training", at all. Matter of fact, it was "old" vs. "new" servers, arguing with each others, with the cooks, AND with the customers!!! This entire Server staff, was individually, self centered. And I'll be the first to point out that "quality" employees, aren't just out there, waiting to be plucked from a tree like a shiny apple. No, I'd say the ratio of good food workers to bad workers, is something like 1 in a 100. For you to get 10 GOOD hires, you'll have to go through 1000 BAD employees first. So I understand, but day um, this was a ticking bomb.

The "behind counter" area, was also a disaster! Filthy, covered with ripped off parts of boxes, food, to go sacks, all just getting kicked around in the floor. Made you worry about what was getting kicked up into your food! We can only hope, that what we saw was a "clash of previous experiences" whether it was a Dairy Queen trained Server, a Wings-N-Things trained cook, and a couple of "Momma Trained" home cook/servers, all competing against each other with the only "training" they had to fall back on.

Considering, most of the BHM area Waffle Waffle's, have suddenly and mysteriously CLOSED (Hoover, Vestavia, Trussville), then it looks like we'll be back to this location, out of necessity, if for no other reason. So we'll see how this new store slowly evolves over the next year. Will it be the "Shining Jewel" in the BHM Waffle Waffle Crown, or will it be like so many other Waffle Waffle's, a "floater", that just circles the bowl??? Only time will tell.