Hot Wok Restaurant

I love hot woks been going there for about 10 years....Friendly staff great tasting food

04/06/20: Constructive criticism review here. If you want to know my general feelings about this place, read the third paragraph from a couple of months ago. I'm offering up some critiques and adjusting my rating given a couple of bad service moments from you guys. As I've stated before, I generally love your restaurant and eat there often but you gotta fix some things. Here are my two complaints. The first is, yesterday I got some pretty not good service. I placed an order for pickup. When I arrived, I was told that they were out of beef ribs and they told me to substitute the ribs for something else. I explained that wasn't necessary and that they could just discount the ribs from my order. But instead of doing this, they just refused to do it and after a back and forth, and some side conversations with other staff, it became apparent that the reason they were forcing me to substitute was because they simply just didn't know how to discount an item from the register. This is pretty not professional. The ENTIRE STAFF didn't know how to do this? They explained only "one guy" knew how to do this. And even if this were true, couldn't you just take my order again? Ridiculous.

On another occasion, my partner ordered a meal in-person. They packaged it and set it on the counter and time passed. They called out to others for their food but not to her. She watched them do it. They never once came out to her or called her name to collect her food. Almost 12 minutes passed since they set it on the counter before she approached them, asking for her food. They told her "oh, we called out to you." No, they didn't. They pretended that they had done their part, when they hadn't. Again, it's ok to make mistakes, but when you pretend that you didn't make a mistake to save face, that's worse. Your food is good you guys, and you generally provide fast, reliable service but you've goofed up a couple of times now and I'd like to bring it to your attention.

02/06/20: It is by no means the best Asian place that you will find in Tucson. But if you live in the area and you have a craving for Chinese, Vietnamese, Thai or other types of East Asian cuisine, you can't go wrong. I'd say the three biggest things this place has going for it are- the prices (which are fantastic), the speed (they'll have those things ready for you in 5 minutes. It's honestly insane), and the variety. You can find pretty much all the normal American Chinese dishes along with a bunch of other choices from different East Asian countries. Again, not the best, but very good and extremely convenient. I eat here often.

Delicious food. Very friendly and informative cashier. Nice atmosphere and prices. Definitely will come back when in the area.

They were quick and when they brought the wrong order, were professional and polite when bringing me the correct one. They have a ton of gluten free options. Worth trying!

Awesome food! I have been dining here since it opened. When I was single and now that I have a wife and kids it's our go to. The Phở has the best broth around I don't even add anything to it. The pad thai pure awesomeness. Teriyaki chicken has a carmalized sauce, it's amazing. I've eaten pretty much everything on the menu except for the cucumber salad. The menu is affordable, the portions are very generous, and very quick especially for pickup orders.