El Pollo Loco

The food was okay. I've experienced better at other Pollo Loco locations but the customer service was AMAZING.

Unfortunately I too have had kind of bad experience at this location. As a matter of fact today I noticed a few orders being called well mine was still sitting there. When I walked over to the counter Yenny assisted me and immediately gave me my food without hesitation. I had ordered a double chicken nachos and notice that might not just had no chicken whatsoever. I once again was assisted by Yenny and without hesitation she took care of the problem. Before being done eating my daughter has to go to the restroom and who happened to be in the area..Yenny. not only was she attentive to customer service she was attentive to the safety of my daughter and make sure that my daughter locked the door. It is staff members like her that definitely stand out and redeem the bad reviews. I can't say that they do need to focus a little more I'm keeping an eye on the transiants coming in. So if I write them a 5-star it is thanks to Yenny and her prompt attentive customer service. Give her a promotion and give her a raise.

Love the tacos al carbon! The tostada salad is really good, the tamales and the chicken salad.

You better tell them Juicy chicken.. or else you'll get dried out over cooked burned and small pieces of chicken. They love to give this dried chicken in the drive thru.. that way you just drive off.. check your order before you go.. they try to use all of their chicken.. even the older stuff.