Kai Ramen Westchester

We had a bittersweet experience at this place.

Service: My husband and I went around 7:15 pm on Saturday. It was fairly busy, but we got our order in pretty quickly. Lots of people came after us and started receiving their food. After 20 min in we found out that the server forgot to punch in our order. We didn't mind much because we had time plus the server was brand new so we didn't want to make it hard on him. Our food arrived after 1 hour of placing an order and the appetizers came after the food. I got black tonokatsu ramen. It seemed a little dry and the additonal topping I asked for was missing, so after voicing the concern I got little more broth and topping on side. After eating few bites I found a hair in my bowl so I complained to the 2nd server and she ordered a replacement. As disgusting as it sounds, we agreed to get the fresh bowl.
Food: My husband loved his vegan ramen. Vegan Bun was ok, I wouldn't order it. It was dry and chewy. I loved my new bowl of black tonokatsu ramen. I would highly recommend trying it. We also had chocolate mochi which was good.

Parking: Street parking could be hard to find, but we parked in the large shopping complex with Bristol farms, CVS, etc. From there Kai is only couple buildings down which takes few seconds to walk.

Rating: Despite of our experience I'm giving 4 star because this place has a great potential and the food is amazing. It is a brand new place with short staff. They had total 2 servers, 2 cooks and no manager. I would like to give them a benefit of doubt because they might need more time to be fully staffed and pick up on their service. Mai was incredibly helpful to us even though she wasn't our server.

I'll update my review based on the future visit trends.

Not sure what others were saying about low quality ingredients. This place has good quality ingredients and is not greasy. It was a little pricey as others have pointed out but not terribly so. Plus, restaurant prices are all up now with inflation.

Friendly service. Nice menu with a variety of traditional and modern options, as well as some non-ramen dishes.

It's nice inside (although the outside could use some love). Feels airy and light. Easy payment with scan check on your phone and use Apple Pay.

Will eat here again.

I ordered Bomb Ramen, spicy level Medium. It was not that spicy but taste good. The combination of soup and meat was nice. They use different type of noodle each ramen. That’s thoughtful. I appreciate it.

I‘m grateful for the existence of this restaurant because there is no good Asian restaurant nearby.

We ordered the buttercorn ramen and spicy beef ramen. We also got two yuzu sodas which were nice and sweet, like candied orange peels. The buttercorn ramen was good, though the chashu had an almost rubbery texture. But the spicy beef ramen had next to no flavor in the broth. I think they forgot to add the shoyu tare (soy sauce base) because it was like drinking spicy water. The noodles had a good texture but inherited the lack of flavor from the broth. I just ended up eating the toppings. Disappointing, but I might go back to try something else.