Baja Fish Tacos

Unfortunately my experience wasn’t that great on the customer service side of my visit here. The food is just as delicious as every other location I’ve visited; no problems there!

I had placed a pickup order and was told it would be ready in 10 minutes, which is perfect as my drive there is about that time. I arrive and see plenty of patrons enjoying the delicious food and ambience provided by all Baja Fish Tacos’ locations. I go to wait behind a customer browsing the menu, she doesn’t appear to be ready so I head towards the cashier. 2 employees are standing there waiting, I politely tell them I have a placed a phone pickup order under my name. The male cashier asks the female cashier he’s standing next to to help me, she mutters something to him and he tells her to “just help him because that lady was waiting first..”

Mind you, I’ve not been greeted by anyone since entering or have had anyone acknowledge when I asked for my order.

Also the customer staring at the menu I briefly waited behind, at this point, has left.

So the male cashier asks for my name again... I tell him( still no, “hi how are you” or anything.) and he says ok that’ll be *insert price*.
I make the exchange and he wishes me a good day. By now it’s been a few minutes past the 10 I was told it would take to be ready. But I give them the benefit of being newly opened and busy so I go to get my salsa from the bar.

A few more minutes pass and I’m standing near the counter by some tables waiting for my order. A total of 10 minutes now since arriving and no ones asked what I’m waiting for, no ones called my name or order number... so I decide to finally ask.

Turns out it was waiting on the back counter ready to go, very presumably the moment I walked through the door. I wonder if I hadn’t said anything if I would have ever gotten my food or been checked on.

I understand this is a new location, but these are the most basic of customer service foundations! Also the fact that this all led to me having to wait an unnecessarily long time, not have my food as fresh as it could of been, and delay my family getting there dinner on time, shows the importance of these customer service elements.

Having never had a problem at any other location I’ve visited I’m hoping, again, to chalk this up to being a new store. I certainly hope to see improvements soon, as this kind of lack of customer service can easily and quickly bring a successful business down.

Been waiting for months for the Opening, and let me tell you, it is Great !!!!!!!
Best Fish Tacos I have ever had. Bean’s , and Rice, Fantasic....
You must try this Place....