Luna Grill - Dana Point

I am a luna grill fan, after about a 12 visits I can truly say that I love this place. The food is tasty every time, staff is super friendly and it's very clean. I love the flat cut chicken plate, my wife and I share that. I can't recommend this place enough - quality fast casual food done right!

There is outdoor seating as part of this eatery and a common area in between it and tur Starbucks.

Great atmosphere and clean location. Food was fantastic and refreshing. Service was amazing as wife found a misplaced plastic item In her salad that staff promptly took care of. Ordered the ground beef kebab meal and everything came out as expected. No matter how many times we come in, same presentation everytime.

Ah maze ing! I love their Mediterranean salad with chicken! Kabobs are delicious! All healthy yummy food!

My girlfriend and I love to eat at this restaurant at least once per week and most times we get our order for take out. We call it in and is typically ready for pick up in a timely fashion. I would definitely give a 5 star rating however customer service is the make it or break it for me.

In recent weeks we have had a couple negative experiences with one of their employees that answers the phone and works the register. The person taking my order was very rude when he answered the phone and treated me as if I was a burden for calling when it happens to be busy. He cuts you off when you are ordering, doesn't listen to the order, doesn't say thank you, seems irritated, and frankly seems like he wants nothing to do with our business. He won't say thank you when completing the order nor will he read your order back to you. This time he cut my girlfriend off on the phone when she was confused as to why the price was so high and she asked him to repeat the order. Before she could finish her words he hung up on her after quickly telling her that the food will be ready for pickup in 15-20 minutes. When she arrived she mentioned to him that over the phone he was being rude and he could care less. Finally while being face to face she was able to ask why the price was so high and he then read her order back and he had recorded an additional meal on the order that we did not place. She explained to him that she never ordered that plate and again he just seemed perturbed by this and didn't know how to make a refund happen so he just threw the money and order to another employee and told her to handle it. This kind of attitude to me is unacceptable because we all have jobs to do and we don't need to deal with this kind of disrespect for simply giving this place our business.

Typically this kind of behavior would make me give a 1-2 star rating but the food is so good and most other times we have had pleasant experiences so my review for now stands firm at three stars. If (name redacted) would learn how to treat customers better or not be placed up front where customer service is expected I would be happy to give this place a 5-star rating.

Update: We have had nothing but great experiences since my last review and complaint. 5 star service and quality for a quick sit down or take out meal!