Panda Express

Food is always good. People are very polite. Usually go through drive thru, short wait time.

Update:
Panda contacted me to make things right and even sent me a letter apologizing for our experience. The customer service of Panda in terms of the company greatly exceeded my expectations and for that I wanted to update my review and add another star. I really appreciate how they made me feel like a valued customer.

The only reason that this is only a one star upgrade from 2 to 3 stars however is because of the location itself. As I said previously this was my favorite location of any I've been to, the food is usually amazing, like impressive for being fast food. We've gone back two more times since the last experience but the food just isn't the same, did they change management or staff or was I just getting lucky? The items are either mostly veggie or all meat, the rice is super dried out, and even the meat itself is rubbery and overcooked. Twice in a row now we've had food like this and I can't get my head around it. We were coming here consistently since September without any complaint against the food. I hope they figure out the cause of the change and fix it, I really miss the good Panda!

Original:
It hurts me to write this review.. this location has always been my absolute favorite. I'm not a huge fan of chicken but I will order it first everytime when coming here. The family feast is a great deal and allows us all to get a little bit of what we enjoy. The service is usually great, speedy, and the food has not once disappointed. Jump to last night... We went through the drive thru and ordered our same family feast choices as we have always done in the past along with three add-on sides and a drink. Barely in the window for a minute and our food was already done.. one single bag. My husband asked if that was our entire order in the bag, the woman in the window asked someone near her and replied yes. We drove home and unpacked to find that we were missing our add-on sides. I called in to see what our options are.. since we didn't receive the items I assumed they'd either offer to have us go back and pick them up or a refund equal to the cost of the missing items.

My assumption was wrong.. we needed the receipt for any option apparently. The woman I spoke with offered to pull the camera footage to ensure that we received the receipt but she couldn't offer us anything without the physical receipt? After some back and forth she said if we came back in that exact moment she'd give us our items. By this point our food was already cold and neither my husband nor I wanted to go out again. I asked if they could just refund the card we used.. yeah.. if we come in... with the receipt. What a joke. You saw us.. you have the camera.. I can tell you what our exact order was and the time that we came through but you won't give us the money we paid for the items we never received? When asking if the woman was a manager she said no but that there wasn't one present? I've never heard of this for a fast food restaurant especially when it's close to closing time. Looks like we'll have to go back another day just to speak to a manager. We found the receipt before the end of the phone call but it didn't change anything for us.

I always have a great experience here! Thanks for the great food and service yesterday!

For the Panda Express on Main and Escondido they have outstanding food and the best service. Highly recommended.