Category: | Restaurant, |
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Address: | 4126 Monterey Rd, San Jose, CA 95111, USA |
Zip code: | 95111 |
Opening hours (Edit) | |
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Monday: | 9:00 AM – 9:00 PM |
Tuesday: | 9:00 AM – 9:00 PM |
Wednesday: | 9:00 AM – 9:00 PM |
Thursday: | 9:00 AM – 9:00 PM |
Friday: | 9:00 AM – 9:00 PM |
Saturday: | 9:00 AM – 9:00 PM |
Sunday: | 9:00 AM – 9:00 PM |
We have ordered delivery from this place a handful of times, and every time we say it is the last time because it always takes over an hour (even though we order on slow nights, not during peak times)... but this time is REALLY the last! When placing my order online, I could not find where to add ranches to my order so I wrote it in two different comment sections that I wanted ranch. After over an hour of waiting (ordered at 8:18pm, called at 9:35pm), I called and the person that answered, looked up my order and said it was en route.. (no apology?) 20 minutes later it arrived. The delivery person gives me my pizza and I ask if they brought any ranch and the driver said, "Oh I was going to bring some but then my manager said not to because you need to pay for it....". I understand that this is JUST ranch dressing, life will go on without it, but by writing it in multiple comment spaces, I obviously wanted it. Why wouldn't they call me? They could have charged it over the phone... they could have brought it and let me give them cash... there are many ways this situation could have been better handled but between the attitude, the lack of customer service and the fact the pizzas always take more than an hour (sometimes even TWO!) I will never be a customer again.
Food was good, service was excellent.
This Is definetly a hole in the wall, it serves authentic MEXICAN food. The atmosphere is comfortable and welcoming. You would never think to check it out. Larry the owner is very HUMBLE makes you feel right at home.