Freddy's Frozen Custard & Steakburgers

This was my first visit here and I found the food to be very tasty. If I had any complaint, it would be that they use the very small french fries that I'm not personally a fan of, but they tasted good and the fry sauces are both delicious.

They made a mistake on our order and forgot to give us an order of chicken tenders, but it was the way they handled the situation after that made me give the 5 stars. The store was super busy, so i understand that mistakes will be made.

When I went back in to let them know I was missing some of my order, Joey was genuinely sorry for the mistake and took ownership of it. He mentioned to me that they do not like to mess up orders and they take pride in that. He also provided gift cards for the inconvenience. The manager, Destiny, also expressed a sincere apology that this happened.

This is the type of service that sets a certain store apart from others, and the sense of pride in what he did made me happy to be a customer. I liked Freddy’s before, and if this is the type of customer service culture that Freddy’s is about, I’m happy to keep coming back.

So happy I finally got to try this. The fries were perfectly cooked. After you put their seasonings on it and have the sauces on the side it's perfection.

The food here is excellent. I really love the cheese curds and the fry sauce. The burger was good too, but I was most impressed with the cheese curds. I will say that the staff at this location is a bit younger, and they’ve been less than helpful on a couple occasions. I would still highly recommend this place despite that.

Service was good. The steak burger is really good! Fast and friendly service. The seasoning I recommend especially on the fries as well as their dipping sauce!
I also enjoyed listening to the oldies while dining in. Great family environment ????