Golden Burro Cafe & Lounge

Don't listen to these pansies. This place is a gem. The pancakes and French toast were cooked to perfection with a perfect crust, the cajun potatoes added the perfect kick of spice, the croissant donut is literally the best donut. Hands down best donut you can find. Diane kept our mugs filled with a pleasant aura, the food arrived quickly, I had a great time. Not to mention the history this place has. The penny squasher and giant trout on the wall give it the sort of old homey vibe that is hard to find these days.

Very good, came out with food very fast. The food was delicious and perfectly cooked. I like the decorations, makes you feel at home. Highly recommend the croissant donut.

Haha, it really is hilarious to read these reviews written by the manager.

“You need to take anger management classes”

I mean, seriously, you say that to almost everyone who leaves a negative review, your behavior as manager is almost unbelievable. If people offer criticism on your restaurant, that is no place to retort sarcastically or ask them to take “anger management classes”. For example, when someone complained about the atmosphere, you decided that they should “buy the restaurant themselves” and that the restaurant had “only been in existence for 83 years”. You also refer to how you also have a lot of “five star reviews”. Honestly, we as reviewers could care less. And you have 3.9 stars on google, which is not something to be proud of as manager. If someone is straight up mean in their review or says something false, point it out politely and correct them if needed, but you have to do it NICELY. If someone is offering criticism, and you don’t agree, either don’t reply or just respond to their criticism kindly... do not, under any circumstances, get sarcastic or rude. I am nearly 100% sure that if all of your customers saw how you treated those who reviewed your restaurant online, over half of them would decide to not eat at your establishment. It really is outrageous how you’re treating your customers, and no, I do not have “anger management issues”. Please consider this post deeply and I promise you if you follow what I just said and accept the criticism properly people will be more inclined to eat at your restaurant.

Ah, the manager has replied! You have replied exactly as I believed you would, whether or not you want to take this criticism seriously is totally up to you, but if it makes you happier I have changed my rating to three stars since that IS something you seem to enjoy noting. Also, I do want to let you know that I never claimed your restaurant was failing, I was just saying it wasn’t under very kind management. You may be a great manager, hooray, but ultimately when it comes to personality sometimes you have to look, see, and think about why many people have criticized you.