Pollo Tropical

Today i tried again this location after last Time was terrible. I was Happy to see a New male mánager training new staff members. They finally figure it out they need better staff and more help. Kuddos

The food was all fresh and did not wait long at all. I eat here at least once or twice a week and it's right next to my house so when I get off the expressway I just pull right in. There is a very lively and pleasant manager there with red hair, haven't seen her until recently but I must say she was super nice and made me feel really appreciated as a customer. It has gotten a lot better with new administration. Before it was always dirty and I felt as though the employees were bothered to be there. Now I always see smiling faces. This will definitely be my place to go to, I'm super happy. I always tell my friends to try this location. Not only does the new manager treat guests the way they should be but she is always glad to fix something if it isn't right. I had forgotten to ask for dark meat and was given white meat. She made sure that the chicken was changed right away. I wish other people would be as pleasant. One time this happened in the past and the supervisor at the time was reluctant to change and told me there was a wait for dark meat even though I could clearly see ready chickens. Please keep this person there.