Comfort Suites West Jacksonville

Pros: Staff are super friendly and understanding...great showers. Cons: where do I start? First room we were given, the air conditioning was broken. We were moved to another room (thankfully). However, when we attempted to use the sofa bed (we booked the room to accommodate 6) it was broken. We also found this nasty little gem in the sofa (see picture). At breakfast, I watched the staff put barely cooked eggs in the warming tray. As in WHOLE, UNCOOKED YOLKS. NOPE. Seriously...the ONLY reason they are getting 3 stars is their staff. (One woman worked BY HERSELF on a Friday night). The franchise owner should be ASHAMED of themselves.

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Always a clean place ,customer service is great. Breakfast is always good. Close to the interstate and places to eat. Rooms are being remolded and always clean and if there is any problems they are willing to make it right.

Sabryna was kind and listened to our needs and concerns. The cleaning staff went above and beyond with our requests. They offer free breakfast which is hot and convenient. Loved our stay there. We will be returning.