Sugar Factory - Jacksonville

I enjoyed my 1st visit. It was a really nice atmosphere & the food is good, just quite expensive. You're actually paying for the ambience. Our waiter Chance really made our experience a great one. I love the energy they have for Birthday celebrations.

We are from NC and went for my moms birthday tonight. The atmosphere was AMAZING. We were very disappointed in how long it took for our drink to come since it came out with our food. But because of that the staff was great and went ABOVE and beyond. We will definitely be back just because of how amazing the staff was here.

We came here on Friday. This was our first visit and our waitress Jaz was phenomenal! Lots of kudos to her! She made sure my sister had a fabulous birthday and went above and beyond to even provide her with a sash, necklace and crown. The service was very quick and left us speechless. The food, birthday dessert, drinks, photo backdrops, candy shop, entertainment and atmosphere were 10/10. The staff really made sure everyone was having a great time. Nothing but good vibes! Thank you! We definitely plan on coming back.

I took my daughter and her Sweet 16 Birthday 🎂 Crew last night and EVERYTHING was absolutely amazing. Our waiter Ta’Ki J. was phenomenal. They showed out on her birthday dance. The food was great and came out quickly. The customer service was top tier. They made my daughter’s birthday epic and we will definitely be back. A more than happy mom - Patrice 💖

We had THE BEST time tonight! Group of 6 with a Friday night reservation. We got sat quickly, beautiful ambiance, energetic atmosphere, exciting drinks! It's true the food was not incredible but it also wasn't bad. We all ate every bite of our meals. Our server Patrick was so amazing! He was very attentive, efficient, professional, and pleasant. The most unique thing Sugar Factory offers other than the outrageous over the top drinks and desserts is the singing atmosphere for bdays. Every 30 min the staff came out to another song 🎵 jamming to wish someone a happy bday. We even saw a proposal tonight after the staff came out and performed a quick awesome little hip hop routine. I enjoyed it very much and can't wait to come back. I don't understand all the negative reviews. I honestly think people these days are ungrateful. Perspective is everything. Our group loved our experience tonight! ❤️