Starbucks

What can I say, customer service is usually always on point. Can’t go wrong with their choices of coffee, lattes and teas and lite bites. Although, our place here in Charleston has some of the best customer service. This location was in Tampa, FL

Sarah has customer service down to a T at this location. I shared with her my frustrations with the 301/Falkenburg location making my pumpkin cold brew wrong 4 times in one week. This resulted in me requesting several refunds and changing beverages. It was confusing because the Wesley Chapel locations make it right every time time, thick layer of the heavy cream and dark bottom with the cold brew. The 301 location version is all blended together, causing the entire drink the look very milky. They couldn’t get the recipe right at all. What’s even more frustrating is that I always wait in the drive through line for 20-30 mins every time, just to get a bad drink. The location is the most convenient for me which is why I keep trying to give them a chance. I feel like the management has gone down since Corey left. Slow consumer service and drinks are made wrong too often, causing Starbucks to lose tons of money I’m sure. Anyway, this post was to also brag about how great Sarah was at the causeway location (near fit-life foods). She was able to determine that the reason the other store likely kept having problems with making the pumpkin cold brew, was because the heavy cream wasn’t been kept cold enough. This makes sense as they are likely leaving the heavy cream out while trying to hurry to make drinks. Sarah was able to make my husband and I the perfect pumpkin cold brew. Sarah for president!

Friendly service. Great nitro brew!