Subway Restaurants

GREAT service, Great Food & very friendly staff...

Went to this facility to get a Black Forest Ham footlong on flatbread for the advertised $4.99 per their board. Instead I got argued with? Stating that the total would be $6.71 because of the type of bread? So I pointed out that their sign (that I got a photo of per advice from another customer in line) stated $4.99 for a footlong. Nothing on that sign stated it excluded certain bread types. Ended up walking out to obtain dinner elsewhere. I get it was only a buck and some change difference; I didn’t care about that. What just turned me off was being argued with from the staff. Neither seemed to even want to call and ask their manager/owner for any clarification. That’s what was disappointing and why I may not return to this store despite it being the closest location.

Update:
I got a call just a couple of minutes ago from the owner of that franchise branch. I was a bit tired, but I think they said their name was Marcus? Anyway, they were very apologetic and wasn’t aware of the pricing mishap with the registers. The call may have been late in the evening, but the fact that he took the time to reach out, I’ve changed my rating from 1 Star to 3. Because he didn’t have to call from his personal phone at all. And the fact he apologized right off the bat really diffused the recall from having gone to their location. That’s someone that cares about their business. I think I will be giving them another try. If the next experience is better, then I’ll update their rating accordingly.

Update:
Marcus was true to his word. He relayed the situation to his Manager and made up for the circumstance. I’ve now changed the rating from a 3 to a 5 and will be returning to their location. Thank you again Marcus and sadly I didn’t get the female Manager’s name... but thank you to you both.

Best customer service experience I have ever had in a subway store. People are happy there. God bless you guys... And thanks for the great meal.