Category: | Bakery, Restaurant, |
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Address: | 3426 Lithia Pinecrest Rd, Valrico, FL 33596, USA |
Zip code: | 33596 |
Website: | http://www.coldstonecreamery.com/stores/20656 |
Opening hours (Edit) | |
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Monday: | 10:00 AM – 10:00 PM |
Tuesday: | 10:00 AM – 10:00 PM |
Wednesday: | 10:00 AM – 10:00 PM |
Thursday: | 10:00 AM – 10:00 PM |
Friday: | 10:00 AM – 11:00 PM |
Saturday: | 10:00 AM – 11:00 PM |
Sunday: | 10:00 AM – 10:00 PM |
We went there for my wife's birthday treat. It just so happens one of the staff was a former student of my wife! The customer service was great ( they did an impromptu bday song), the ice cream selection were delicious. Even the customers joined in on the sing along. Overall great experience!
Love this place and the staff are kind and fun! Service with a smile!! Mike was a pleasure and knows how to make a great ice cream! Great voice too!!
The ice cream itself is amazing, but man are they understaffed. They have teenagers behind the counter which is fine but they seem to have little authority over them so they completely ignore your presence until they have to acknowledge you. I've been in line and watched multiple people walk out after 20 min of waiting with no acknowledgement. One person will be helping customers while one is in the back randomly coming out to grab something then running back out of sight.
Last Friday I visited this location only because my little cousins wanted ice cream.... I was dreading taking them but as soon as I walked into the ice cream shop the ladies were just AWESOME! Being so sweet to my little cousins and the ice cream was so delicious. I don’t live near this location but I will definitely be coming here more often.. Also one of the ladies that was working, I believed her name was Melissa maybe Marissa she was awesome her greeting and enthusiasm to serve us was great ! Thanks cold stone ! This is CUSTOMER SERVICE !