Domino's Pizza

Placed online order. The order was delivered and when we went inside we realized that instead of the three sauces I had ordered they just placed one inside one of the boxes. Called the driver, called the store. The young lady on the phone was defensive and curt, even though I was not rude to her. She told me, in an exasperated tone, that it was an honest mistake and that she was going to send the driver back. I refused. He had already made the trip once, delivered, and received his tip. Now he should continue his deliveries. The oversight is not his fault. I was not even refunded for the money they charged me for the two sauces, which is just a dollar. A sincere apology would have been sufficient, but I didn't get that either. The pizzas were yummy, the customer service left a bad taste on my mouth.

I had a little hiccup with my order. However,Johnathan the manager during that shift, was able to fix the situation and provide excellent customer service. I’ll definitely give it a another chance due to the responsibility and accountability shown by the staff. Great work.