Category: | Restaurant, |
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Address: | 2104 Edgewater Dr, Orlando, FL 32804, USA |
Zip code: | 32804 |
Website: | https://locations.tropicalsmoothiecafe.com/fl/orlando/2104-edgewater-drive |
Opening hours (Edit) | |
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Monday: | 7:00 AM – 9:00 PM |
Tuesday: | 7:00 AM – 9:00 PM |
Wednesday: | 7:00 AM – 9:00 PM |
Thursday: | 7:00 AM – 9:00 PM |
Friday: | 7:00 AM – 9:00 PM |
Saturday: | 8:00 AM – 9:00 PM |
Sunday: | 9:00 AM – 8:00 PM |
Food and smoothies are good, but their customer service is in need of improvement.
Place could have used a good cleaning, and my smoothie tasted a little bit off but otherwise it was a good experience and the Cuban sandwich was great.
My on line order was ready when I arrived- I needed a credit on on my cc that I used and the manager was a little short with me on explaining the process
When I came back with both cards he was very nice and processed everything timely
He also re-made my smoothie at no charge
He was really able to turn around my experience,
This manager ended up going the EXTRA MILE for me!!
THANK YOU!!
The lady that assisted me was very helpful. I wanted to get one "Health Nut" smoothie but wanted to change an ingredient. I wanted to get peanut butter instead of almonds. She said: Sure I can make that change for you.
My smoothie was ready in a snap.
After getting my smoothie I quickly left and started driving on my way to work as I was running late to work. Half way to work at a traffic light, I finally managed to get the straw and take a sip, only to realize my smoothie was way, way too soft.
Now, I will not drink a smoothie that is too soft. (To me, this is the same thing as drinking a hot coffee that has been sitting to long and has gotten cold)
Anyways, I called the store and spoke to Steve, who quickly took my name and indicated they would gladly remake my smoothie any time.
That's why I have given this place a deserved 5 Star rating. Customer service of this kind speaks volumes about a business culture.
I did dump the first smoothie and will be stopping by on my way home to get my remade smoothie.