Pollo Tropical

Our first time at a Pollo Loco! Nice variety of food. I wish we had one closer. It was busy at 2:00 PM with office workers, clerks, landscapers, and other tradesmen. Service was fast.

First let me say that when Pollo Tropical first came to my area years ago, it was hands down the Best grilled chicken I'd ever had. The prices were fair and the employees were trained well and friendly. To me, it started going downhill about 4-5 years ago. The chicken is not anything like it used to be. It seems like it has been sitting out too long and is dry and tough. The employees are the pits, rude, untrained, always getting order wrong, impolite. I used to eat here at least 2 times a week but I have stopped going. I know it is still very popular because I see the cars wrapped around the building at lunch & dinner time (the wait time is unacceptable). Overall it has lost its appeal to me. I only go if there is no line and I'm starving.