Pollo Tropical

Wow, I'm from Arkansas and this was my first time to try Pollo Tropical. It was the best. I got the half grilled chicken with a side of rice and beans. The chicken was grilled to perfection with a crispy skin and moist meat. The rice and beans were great as well. The store was a little messy but there is Hurricane Dorian bearing down today so that could attribute to not being fully staffed.

Great food to eat if you just passing through the area, even if it's just for lunch or dinner. They give you a good amount of portions. Sometimes busy during lunch hours but it opens at 11am, that's the best time with no wait time when I go.

I wouldn’t go at night. They give you leftover chicken and not a lot either. The bowls are good to eat and cool sauces to try! Staff is sweet as well :) just the sandwich we got had the chicken gone in a couple bites so rest was everything else.

This used to be a great place to eat from. I have experienced poor customer service from the manager and other staff. For instance, I asked for caesar dressing and I was greeted with an huge attitude by the manager. About 5 minutes before I asked the manager's family asked for onions and received extra chicken he was greeted with smiles. Treating all customers with respect should be the managers top priority, instead of handing out extra food to family members. The service is slow and food orders are incorrect.