Dunkin'

I really hate marking a place down for something that is fixable. About a month ago, I stopped in for donuts to go. There was a woman complaining that they were still waiting for their coffee. The slightly confused people behind the counter could not figure out who took her order. The woman had not paid attention but loudly demanded her money back. When I entered the store there was no one on front of me. Eventually, she got her coffee and a refund. They left immediately.

Today, my sister went in for a box of donuts and a box of coffee, a new person was working the counter and apparently left to flounder as none of the people clustered around the takeout window bothered to help her. Eventually, she got her order but my sister was certain the box of coffee was only partially full.

If I owned this franchise, I would ask a few friends to randomly drop in. If not already, this can really hurt your bottom line.
Personally, I have never had a problem, if you overlook the added wait time. If you employees have time to stand around and watch a new person flounder, I might think they could be doing it somewhere not affecting your bottom line.

It's hit and miss here. Some days they have good selection others they are out of everything by 2pm. As far as I'm concerned there ice coffee is far superior to Starbucks, which is the only reason I've not abandoned them because Starbucks is never out of anything even at 7 at night.

I ordered Hot coffee and I was like what am I thinking its hot here in Florida. But to my surprise I think they were reading my mind. They gave me ice coffee. I took with a smile and said I did order hot coffee and with no attitude they were more then happy to exchange it. I said I will take the ice coffee, Thank you