Dunkin'

They are quick and get it right the first time

Extremely frustrating. Spoke with female at the drive through speaker and had to tell her three times that we wanted "a dozen chocolate frosted yeast donuts". Also had to repeat the order in its entirety several times as well. I dont know if it's the quality of the speaker at the drive through, the headset, or the employee being distracted/not listening.

After getting to the window, I was handed a box of a dozen donuts. Upon opening the box I discovered that it had a dozen sugar glazed chocolate cake donuts. I informed the lady at the window that the donuts were not the ones I ordered. She appeared confused and sent them back to another gentleman who worked there. She then told me to pull around to the front because they didnt have the donuts I wanted and they needed to make them. I was told to pull around while they were made.

Prior to pulling around, she handed me my drinks (one of which was a tea that I did not order) and my order of chocolate powdered munchkins.

A short time later, a nice gentleman came outside and provided me with the correct donuts I ordered. Once I got home my family and I discovered that some of the donuts were fresh and about half were very stale. I didnt understand why we received stale donuts if they had just made them.

Also the munchkins we ordered tasted like raw/unsweetened cocoa powder, and were very dry. We couldn't even get our 6 year old to eat any of them, and she loves chocolate.

We have been to this store an uncountable number of time since it has opened, and this is one of the few times we have have had issues. But, in fairness, it's not the only time. It is possible that people were just having an off day. It just kind of stinks that we spent over $24 on items to have the only enjoyable things be the coffee and milkshake we ordered

Just might suggest some quality control on the food being given to customers.

everyone was so nice. I usually don't go to Dunkin donuts so I didn't know what to get and they were so nice and so welcoming

The people here Know your name and order and always take the time to make sure it's right. We come every day and have never been disappointed