Starbucks

Love them ! Don’t always go because it’s not in my budget but it’s always a nice treat ❤️

During a horrible sideways pelting rain and lightning storm, I was #5 in line at the drive-thru at the Siesta Key location, store#28863. I tried to open my window but rain was pelting in. But most importantly, it was the lightning strikes around the store that scared me, so I when I got to the window, I told them why I drove through w/o stopping, and tried to order a latte. Sunny, the supervisor said it wasn’t allowed, and that I had to go back around in the pouring down rain, pull out into a weird parking lot, and then became #8 in line (because now there were 2 more cars ahead of me. In the time that we spent exchanging words, my latte could have been made. It was a horrible storm. That is not corporate’s policy - Yes, I called! We were 6-feet apart, and in fact I had been wearing a mask in my car, until I took it off to question her because I was incredulous that she was making me drive through again. Even after I told her that a family member had been killed by a lightning strike, she kept saying, “This is our policy because of Covid.” We were definitely 6-feet apart, as I was in my car, and she was wearing a mask. Her logic made zero sense. Not only was she not compassionate, she would not make an exception during a horrible lightning and sideways rain storm, which is what an experienced manager would have done. Sometimes there’s the need for exceptions, which a saavy manager recognizes. So because of the lightning and the pelting rain into my car, she punished me by making me go back through.//Last week in Naples, I ordered an iced tea. When I got to the window, I realized I also needed a cappuccino. I asked if I could order it - yes, of course. This chick in Siesta Key wasted time, and put me in danger. And she is the face of this Starbucks. I can’t imagine what she does when customers come into the store. She has zero common sense. I’m in town for a week; I will not go back to this Starbucks.//It was just on the news - someone was killed during this lightning storm in Siesta Key Thursday night, but the manager Sunny didn’t take into consideration my fear.

This Starbucks is well worth the drive! Very fast service and friendly employees. (Even at 6 in the morning)

Honestly... This location use to be on their drinks. But as of recently, I never get my order correct. I almost always have to go inside after going through the drive thru..most of the time the second drink is just as bad as the first. They kind of get skimpy with their milk/cream in their sb double shots on ice.. hopefully they'll get a good manager again. The photo is to show how dark my drink is and this was after getting it redone inside.