H20 Bar & Grill

bar food here - yummy. certainly worth a return trip. i see why this place has a lot of great reviews.

The drinks were good and the food menu looked appealing.

Picking a star rating for this place was not easy. The food is fine, but the experience definitely is not. Some of the staff were great, some were very hard to deal with.

TL;DR: The food service closed at 9 PM which is much too early, though they were able to accommodate us arriving at 8:50. Breakfast on another day had a rather difficult waiter that just ruined the experience.

I ate here twice in a number of days at the hotel. (I have written a full review on the hotel itself which includes some of these details.)

The first time was for dinner, when came down to the hotel at 8:50 PM one night for dinner after a long day; we didn't want to go out and we'd already had stadium food for lunch, so pizza was a no-go. When we arrived down at H2O, they told us that the kitchen was way behind and that they were closing at 9 PM. (Google currently says they are open until 10 PM, which needs a correction.)

Immediately I could not figure out why they closed so early; lots of people come back late during their vacation and want to grab a bite before bed.

However, they did accommodate us best they could. They hesitated a bit, so we tried to make their jobs easy and just ordered four burgers, all the same. The food took a while, but we expected this due to being "way behind". Once it arrived, everything was tasty and all was well.

Another day, our group of 5 came down for breakfast shortly after opening in the morning. The table had been recently used and one cutlery-wrapping napkin was left behind, apparently unused. Instead of replacing it, our waiter brought 4 new ones. We asked for it to be replaced (since someone could have just wiped their hands on it and left it wrapped), and the response was along the lines of, "No, it's fine, it's clean and hasn't been used." We actually had to convince him to get us a replacement.

Once he did, we asked for two coffees and five waters. He brought back three waters, a jug of coffee, and five coffee cups. It took him another two trips to get it right.

I wanted French toast, but noticed it came with nothing on top (the pancakes had an option to add blueberries). So, when ordering, I asked for blueberries to be added. The response was something like, "That's only for the pancakes. We don't do it for French toast. I don't even know what the charge would be." I persisted and was able to get some berries in a cup on the side. It was good enough, but the amount of advocating I actually had to do to get my berries gave me cold feet when it came to asking for anything else, such as whipped cream or sausages.

The food itself tasted fine, but the wait staff experience was just so far below what I would expect. Perhaps he was new, but his responses were resistant instead of saying things like, "I'll check with the kitchen and see if we can do that." It was not a good experience.

The food is very tasty. The prices are great for a hotel. The wait staff - Yuri and Sandra we're excellent. Service doesn't get much better. The drinks were potent. We never needed to leave the hotel for food or drinks.