Burger King

Incredibly friendly I love it when a business is being covid-19 copacetic staying safe and serving food with a smile thanks for making my day

After what can only be described as one of the most emotionally and mentally exhausting days of my life, I decided that my family would dine on burgers for supper. Little did I know how much my last minute decision for fast food, along with this particular restaurant, was needed.

From the moment Russel Hurst welcomed me to the restaurant through the drive-thru speaker, his positive energy and genuine care of MY experience there was practically tangible. I smiled literally for the first time all day, and was so appreciative of such positivity and happiness that I teared up. I was so taken aback by my reaction that I took longer to gather my thoughts and order, and naturally nearly all items included in my order required modifications, and I just continued to apologize for my inability to order quickly and accurately, and again, Russel made me feel like I was the only customer he had to take care of, and there were three cars ahead of me. I never felt rushed, I never felt silly for turning a fast food order into a semi-therapy session, I felt nothing but the happiness in my heart that radiates from his professionalism, precision, genuine care, and overall niceness. I have never driven away from a drive through window with so much happiness in my heart and such a huge smile on my face, and not to mention the AMAZING FAMILH DEAL I got, and the DELICIOUS, PERFECTLY PREPARED burgers (modifications included) that my family and I enjoyed for supper.

Russel is a gem, this store has amazing customer service over all, and I am grateful for them all. Also, as a lifelong resident of Richmond Hill, and niece of Mayor Carpenter, my standards are pretty high. Definitely met and exceeded tonight. Thank you, Russell, & the crew at Burger King store #25937, for going above and beyond. Always.

Nicole Carpenter DiFiore