PTCi cafe

I always enjoy the fresh food and drink. Everything is all natural.

Great food WONDERFUL DRINKS YOU GOTTA TRY IT!

I'm updating my review for two reasons. 1) The owners responded back to me and acknowledged the staffing issue and asked me to come back. 2) I went back (w/o telling the owners) and first I noticed that customers were immediately greeted and orders taken (an opportunity to know what's available before I wait); and second I noticed more signage about the prep time for the food. J, whom was very nice, even recognized me and pointed it out to me (that was funny) because she wanted me to know they LISTENED. I went back a couple of times, now, and the changes seem consistent. So it is worth it and the food is tasty.
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I wanted to like PTCI, but I'd like "J" to invest in customer service training instead.

One star for convenience and one star for an alternative to the other type of restaurants in the area. I would add 1/2 star because the food I previously had was tasty (too bad they seem to be out of quite a few items).

I was in the cafe on 11/6/18 @ approx. 2pm and my order wasn't taken until 2:22pm. I heard there was only one soup available from the customer order before me. I was told that a V-wich wasn't available due to an issue with the lettuce. Given that the soup and sandwich I came for wasn't available and I waited 22 minutes, I was very disappointed. I attempted to professionally and quietly share the long wait, with J, and I was going to suggest posting signage for items not available and greeting customers while we wait in line, but I was interrupted and told "they are doing the best they can".

Perhaps it was an off-day or perhaps this is consistent. However, customer service MUST be available EVERY DAY. I decided not to spend my money there. I'd rather spend my money where it is valued even if the location isn't as convenient.

Great food and cool little space. Cozy. A nice cafe offering health food, juices, sandwiches.

Healing foods much needed for the community!