Freddy's Frozen Custard & Steakburgers

This review is simply based upon the wonderful and high level of customer service provided by both Kimmy and Toni. The food was amazing as well. This experience was a great one, compared to my experience last time with Lexi providing the workst customer service experience that I have ever encountered. I am thinking this might not be the right role for her.

Update: 10/26/23. We came for dinner. Wow the place has really improved since the last time I was here. Service was a little slow at first because the cashier was helping with the drive-thru. I think the cashier’s name was Lova but she was very sweet. Manager on duty was very nice. Place was clean. We ordered the triple steakburger combo and the grilled cheese steakburger combo. Both of the steakburgers were fully cooked and hot. Meat was moist and juicy. Not salty. Fries were seasoned, although it had a bit too much salt at the bottom of the pile. Fries were also hot. That fry sauce taste really good with the fries, you can take as much as you like. I have updated my review to a 4/5.

I saw the ridiculous number of 1-2 star reviews but I tried to give them the benefit of the doubt since they’re still relatively new. The place was clean. Service needs to be worked on, for 2 concrete shakes it shouldn’t take that long to make. Culver’s was able to make them pretty fast. This was also around 9 pm so they were slow. Food, we ordered 1 dirt and worms and 1 peanut butter. Peanut butter was a little too sweet. Dirt and worms was a disappointment. The Oreo part was fine, but the gummy worms were hard and really chewy. They should have just bought a bag of fresh gummy worms from Mariano’s and put it in my shake. Overall, I would not recommend. You’re better off going to Raising Cane’s next door.