Category: | Restaurant, |
---|---|
Address: | 959 IL-3, Waterloo, IL 62298, USA |
Zip code: | 62298 |
Website: | https://locations.dennys.com/IL/WATERLOO/247395?utm_source=yext&utm_medium=local-listing&utm_cam |
Opening hours (Edit) | |
---|---|
Monday: | Open 24 hours |
Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
Wait times to be recognized and have your order taken can be long, even when they aren't very busy. One waitress, wearing a red shirt, was very rude. She loudly used profanity on several occasions, and when asked for a cup of coffee while we waited , she replied "I will get to you when I find time!" There was also a young man working in the kitchen who was loudly using profanity. But to give recognition where it is due...another young lady, who I believe was also a waitress, but wearing a button down shirt, overheard the first waitress, and came right over and offered to get our coffee and take our order. She was polite and friendly. Our food was wonderful when it arrived, and our waitress was attentive with coffee refills and follow up, checking to see if our food was good, if we needed anything, etc. When we went to pay, we were cashed out by a gentleman I assume was management. He was also very friendly, prompt, and attentive. What began as a very poor experience, almost causing us to leave before being served, ended in a good experience because of these two employees. They did a great service recovery! If not for the first two employees mentioned, I would have given 5 stars.
Clean. Very nice waitress. Forgot our toast but the rest was very good.
Always great food anytime we come here. I can order anything off the menu and it turns out fantastic. Once I ordered off the menu, the meal had a certain type of sausage, which I imagine is seasoned a certain way, but they were out. They gave me a discount, which was unnecessary, and instead gave me regular. Very friendly staff and would definitely recommend to someone.
We loved the new Strawberry Pancake Puppies! They are pancake hush puppies made with strawberries and white chocolate. Delicious! We ate 6 while we were there and ordered 6 more to take home.