Firehouse Subs Meadowbrook Commons

First time Here and it was very delicious. Very fresh bread and meat and really nice manager.

Employees were friendly and service was good. Our sandwiches were very good but all our pickles (4) were basically only the skin. I always look forward to the crisp, cold pickle with the sandwich and every one of them was bad, nothing there.

Food was ok as I think they have some kinks to work out...it was very cold in the restaurant and the manager seemed frazzled.

Firehouse is reopened, and my excitement was enormous. Since it close, I compared every sub place in Springfield to Firehouse, and only Penn Station came close. So how is the new managment?

I ordered a sub online today for pickup, and my order was very wrong. Ends up the online ordering sometimes does not allow you to customize your sandwich. The new management worked quite hard to either get me a refund or get me a new sandwich at no extra cost, even though my order had extras that did increase the cost. Great customer service and a great way to foster loyalty.

I am giving the cook line a pass. They are kind of slow and getting your order taken can take a bit longer, but these are brand new employees getting on the job training.

As far as the sandwiches themselves, just as good as they used to be. 10/10. 5 Stars. 98/100 (They did not have the Vanilla flavoring for the Root Beer, so -2 points)