Steak 'n Shake

I can't speak to regular service here, but the kitchen completely failed to properly assemble a double steakburger with cheese, to the point that there actually wasn't anything but a tiny splotch of what my wife and I assumed was cheese between the patties. The waitress also forgot to bring a cup of cheese for my wife's cheese fries (likely the kitchen forgot it, but shouldn't she check for that before bringing the food out?), and our salads arrived literally about 30 seconds before our food...I don't think either of us had even managed to get the dressing poured. For my wife's sake, this wasn't a completely bad thing since she had to send her burger back, but it was another poor showing from the kitchen.

The sad part is my wife didn't modify the order in any way, but my western barbecue and bacon burger was ordered sans diced onions, and it arrived without issue. I also got my cheese cup.

With that said, the food arrived quickly enough that our kids weren't freaking out, and the waitress was quick to correct both issues with my wife's order. Our shakes arrived at an appropriate time to go well with the meal.

I've had better service at other Steak 'n Shake restaurants, but I've also had significantly worse.

I'll end on a positive note (and the reason for a fourth star): the location is awesome for kids. Make sure you get a window seat, as the train tracks across the street make for great entertainment. We saw at least three trains during our meal, and our five- and two-year-old kids loved it. They're far enough away to not be loud (I'm not even sure we could hear them inside), but close enough to be exciting for little ones.

Update 2019-04-27:

Our waitress has been extremely inattentive today. We have been here half an hour, and have seen the waitress three times...the third only because I flagged her down to get napkins (she gave us none), a straw (she didn't bring straws for our children's milkshakes), and a soda refill. When I requested those items, my wife caught her rolling her eyes at me.

I've removed a star from my review.

I love their shakes. Plus half price happy hour well just an added bonus basically. I'm sad they discontinued my favorite shake the double fudge sundae shake and they tried to make me one like it (chocolate with tons of hot fudge) but the girl whom made it put the fudge on top of the shake instead of all over the sides and bottom of the cup so all it did was make it a liquid mess with tons of fudge. But A+ for effort they tried.