HotBox Pizza

Great pizza, great service!

Usually pretty good, fast service. Last time we went to pick up pizza we had to wait 20 minutes longer than expected because he had a big lunch delivery. But that's the exception. Thin crust has a perfect crunch & the bread sticks are yummy with ranch on the side. We keep "the cup" and use them for daily cups at home.

We have always liked Hot Box and generally everything goes well with their service. However, if it is a holiday involving high volume pizza production, then i will stay away from Hot Box in the future. I called in on Halloween craving a pizza. Someone answered the phone started to take my order then put me on hold then they hung up. I called back immediately was put on hold for about 15 minutes. I called back a third time and was immediately put on hold again. I hung up. Called Panoonys and they took my order immediately. We discovered Panoonies that night because I felt neglected by Hot Box. The next few pizzas were from Panoonies. Great service and delicious! What I am saying is that Hot Box is a good chain with good pizza and great bread sticks. However, when you answer the phone on busy nights please consider the customer on the other end of the line.
We have gone back to Hot Box Brownsburg recently, ordered at the counter, and everything went fine.

I had a great experience at the Brownsburg HotBox yesterday! Super customer service! I went in with my 4 year old for an after-preschool lunch date and Brandon C. was so awesome— he was very considerate, he was friendly to my kid and treated her like an actual human, and he took really good care of us from the minute we walked in until the minute we left. We had great (super fresh!) pizza & salad, and we both left really happy. It was an awesome way to start the afternoon and we will definitely be back! Thanks Brandon!