El Pueblo Mexican Restaurant

(5 Reviews)
1904 Northwood Plaza, Franklin, IN 46131, USA

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Contacts

Category: Restaurant,
Address: 1904 Northwood Plaza, Franklin, IN 46131, USA
Zip code: 46131
Opening hours (Edit)
Monday:11:00 AM – 10:00 PM
Tuesday:11:00 AM – 10:00 PM
Wednesday:11:00 AM – 10:00 PM
Thursday:11:00 AM – 10:00 PM
Friday:11:00 AM – 10:30 PM
Saturday:11:00 AM – 10:30 PM
Sunday:11:00 AM – 10:00 PM

Customer Ratings and Reviews

  • Christopher Morgan on Google

    (March 29, 2019, 8:50 pm)

    Food was amazing! And you get big portions as well. Our waiter was excellent and provided us with fast and friendly service. For 7 people our bill was just over $60, so for the price you are getting a very good deal.

  • Brandy Stroh on Google

    (March 14, 2019, 7:13 am)

    Good, fast, sit-down Mexican food. Pretty themed decor, friendly staff, really good menu selection. And really reasonably priced!

  • Mami Chavez on Google

    (March 9, 2019, 3:04 pm)

    Love this place! Food is always great. Staff is fast and attentive. Never a wait to be seated and food is fast!

  • Mark Hebbe on Google

    (February 27, 2019, 11:53 am)

    This restaurant has excellent Mexican food,&the prices are pretty good for the amount of food you get on your plate. They offer complimentary chips&salsa which are good tasting. The atmosphere is nice,the waiters are polite and friendly,&it's a great place to take small groups of people up to 80 or 100 people.
    It's wheelchair accessable with wheelchair seating.There's free parking and it's in a safe well lighted area.I would advise anyone who enjoys Mexican cuisine to give this place a try!

  • Cody Martin on Google

    (February 16, 2019, 2:19 pm)

    Have been eating here since high school (and have been out for over 15 years!) Most experiences have been great with decent food when eating in, however the to go service is one of the worst experiences I've ever had.

    Called in to order ahead and was put on hold. Waited 5 minutes and finally hung up as was at restaurant. Ordered 3X 3 Soft Taco Meals (Yea..that simple) and was told would be a 20 minute wait. No problem since it was busy, sat inside and waited. Togo orders were coming out and being sat on the table behind the "hostess", but no attempt at getting them out to people. After 20 minutes asked her about the food..."oh here it is, it just came out". Asked about chips as we got 1/2 bag for 3 meals whereas we've always gotten one per each meal. Simple response of "we have to charge you extra for that". Extra to get food that is supposed to be included in what you order....yea.

    Check food prior to leaving and find out food is cold. Speak to the other hostess tell her the food is cold and am replied with "what do you want me to do about that". At this point asked if she was a manager, "No". "Okay, let me speak to the manager". "Uh. Okay.". Told manager what was going on with cold food, sitting behind hostesses, half portions, etc and she had the food remade so it was hot when we got it and threw in 4 bags of chips.

    The manager did a great job, however these hostess have to be some of the worst people to have representing your business to the public. One should be cashing the customers out instead of "multitasking". The line of customers who were ready to pay was back into the dining room. The hostess who kept setting to go orders on the bar should announce what the order is since many of us were waiting for our orders next to each other.

    Interestingly while waiting, someone else had pointed out getting cold to go food is fairly common and that if I get it often I'll learn to use the microwave.

    Tip: Because of the "1 order of chips per order" policy, I suggest ordering your meals separately and paying for each one individually. Stupid as it costs the restaurant more to process the credit card, but hey do what you gotta do.

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