Pizza Time

Pizza is great but customer service I received for my recent purchase was not good.

I've been a loyal customer for a long time. I have spent hundreds and hundreds of dollars on pizzas through the years ordering food for our family, sports teams, etc.

Tonight I ordered a pizza with light cheese (as I always do) and they made the mistake of giving me regular cheese. That's No problem at all!!! Mistakes happen. That's just normal for all people and organizations, including myself. That's perfectly Ok!

I called them and told them I'm outside and want to please get one with light cheese. The first response was them asking me if I still had the original pizza. "Do you still have the pizza? We have to have that!" The first thing they can think of is making sure they get the mistake pizza back. Of course I have it. I don't want it. It's not what I ordered.

Then I have to wait, obviously, for the correct order, which is ok but when I go in after waiting they tell me immediately that they had made a second mistake on the original pizza and added regular cheese but forgot to add the hamburger and needed to charge me another 1.50 for the additional topping they forgot to add on the first time along with the other mistake.

Never mind my wait and second trip from the house to the store. They are communicating this: "While we appreciate your purchases through the years, we really care now about that 1.50 than we do you and your inconvenience. That's al we care about!"

No apologies were given for the mistake. No reconciliation. No nothing. Oh! Escort l except the charge. That's unacceptable and unprofessional.

I know the owner is a nice guy and perhaps he is not aware of this and that's the reason no one has attempted to reach out to me to rectify and apologize. Perhaps someone else or no one gets notified of these reviews. I don't know.

I will continue to do business unless they ban me for my honest review but will leave this review up until such time they do speak to me about it to prove their sincerity and respect.

Best pizza in 50+ miles. It is about a 30 min drive for me. Worth the trip. Stopped in on my way home from a trip for an easy take home dinner. You might have to wait a little because they are busy. Hint they are so good. They are my Go To place for Pizza!

Delicious food. Great hometown customer service. Brilliant owner that's been treating customers right since 1985. Over 1 million pizzas served!!!

Good pizza and great service.

Arlie is the best!! Best pizza in town!!