Applebee's Grill + Bar

Chicken quesadillas were hot and tasty. Bbq ribs and mac and cheese very satisfying. Service good.

They're improved somewhat, upgraded to 3 stars 4-2-2019. Previous reviews below

This update is posted July 14, 2018. Previous reviews follow below.

We visited this restaurant early in the evening a few days ago with three adults and two kids. There were few other customers at the time.

Things haven't improved much. One adult ordered a steak medium but was served a steak cooked throughout and charred on the surface. She sent it back and received a second steak burnt, tough and inedible. This same guest had a similar experience here several months ago.

When we spoke to the manager they didn't offer to attempt to try a third time. The bill was adjusted but the guest left without eating a complete meal. The two star rating given previously remains unchanged, although perhaps I'm being generous. Keep reading.

This review is posted March 31, 2018. A previous review from December 2017 follows below.

Our party of three adults and two children arrived at 6:00pm and the restaurant was not busy.

There were no napkins or utensils on the table and I asked the hostess to provide them

We were seated promptly and our orders taken and served in a timely manner, but still no napkins and utensils we're provided. I had to ask twice again while our food sat there in front of us getting cold and we had no knives, forks, spoons or napkins. There was no sugar or sweetener on the table and I had to ask for that too.

Otherwise, the quality of my food was adequate, however one of the adults in our party was dissatisfied with the quality of her meal. She ordered a steak cooked medium and it was served charred on the surface and completely well done in the center. Dry and tough, no juice inside whatsoever.

The children, ages four and nine years, we're well behaved, however the server appeared eager for us to leave. She did not ask if we wanted dessert and brought a check before we finished our meals. We later requested desserts and they were brought to our table promptly.

I had difficulty making credit card payment using the electronic device on the table and our server was nowhere to be found. We experienced considerable delay and frustration before someone finally came to the table to process our payment. The electronic thing could not be made to work and they processed it somewhere else.

The overall quality of food and service was not much better compared to our previous experiences.

If not for the lack of napkins and utensils, the badly overcooked steak, and difficulty paying for the meal I would rate this visit three stars, however the rating will remain only two stars for now.

The following review was posted December 2, 2017. A two star rating was given at that time:

Went to the LaGrange Applebee's for dinner last night, we were a group of four adults and three kids. Quality of food and service we're both acceptable.

Past experiences haven't been as good, hopefully they've made some permanent improvements.

We live in a rural area and LaGrange is the closest town offering many food choices, otherwise we would never have returned to Applebee's after repeated experiences here with unacceptable service, poor quality food and unmotivated staff.

If they've actually cleaned up their act, we will return more often and I'll give them a better rating.

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I'm a regular here at this location and come at least a couple times a month. I've never had a problem, the staff is great, and the food is excellent. Great place to come!

Good service and good food, this time. They have their ups and downs on both. Jennifer was our server and did a great job. Bourbon Street chicken and shrimp was very good. ????