Category: | Restaurant, |
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Address: | 145 Wallace Dean Rd, West Monroe, LA 71291, USA |
Zip code: | 71291 |
Website: | https://www.zaxbys.com/locations/la/west-monroe/145-wallace-dean-rd/ |
Opening hours (Edit) | |
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Monday: | 10:00 AM – 10:00 PM |
Tuesday: | 10:00 AM – 10:00 PM |
Wednesday: | 10:00 AM – 10:00 PM |
Thursday: | 10:00 AM – 10:00 PM |
Friday: | 10:00 AM – 10:00 PM |
Saturday: | 10:00 AM – 10:00 PM |
Sunday: | 10:00 AM – 10:00 PM |
The food is always very good. Sometimes the service needs attention, but I can overlook that with how good the food is.
Food here is always good. Customer service was lacking. Tried to use their scan to pay and earn rewards. Was told it rarely works, but tried. After it failed twice, I was asked to use a card. When I asked if I could get any rewards, I was just told no, and there's nothing they could do.
Whereas I had always had positive experiences at our local Zaxby's, my past 2 experiences have been very disappointing.
On my last visit I waited in line nearly 30 minutes for my order. A friend who happened to be inside later mentioned that the manager was blurting out complaints about people coming in so close to closing time.
This time I was asked to pull forward when there was no one behind me in line. The employee told me this was to preserve "drive time". I do not appreciate the dishonesty that demonstrates. A fast drive time must be earned- not manipulated into being.
Zaxby's food is great, but the current management is failing to uphold the outstanding potential of this company.
Their Fried Mushrooms are awesome!!