Papa John's Pizza

Good pizza

Mess up my oorderbut made it right

So, this will probably be the craziest review I've ever written, but I'll try to make it make sense. I had a pretty crappy experience with the online ordering. It took almost an hour just for my order to be confirmed and then another hour for me to get my food. It's safe to say I was starting to get pretty peeved and I'm usually an easy going person. So the driver gets here with my pizza, but my donut bites are missing. I was pretty much fed up at that point, but the delivery driver, Angela, was so polite and apologetic that it was hard for me to stay mad. She put me on the phone with her manager, Aaron I think his name was. Aaron was super nice and clarified that my order had gotten mixed up on the corporate end and had to basically be deleted and redone or something like that. He was very calm and collected even though I could hear that they were busy. He gave me a few options and ultimately I asked if he could just send me the dessert whenever they could, at this point I felt guilty for being mad because of the good customer service. Only about 20 minutes went by before Angela was back at my door with the dessert and smiling and saying she was sorry for the problems. I ended up not really liking the Italian hero pizza, but I'm not faulting them for that because it was my personal preference of not really liking the sauce. However the donuts were very good! Based on customer service alone, I'll seriously consider ordering from them again.

Great prices and their lite pizza version is SO good.