Category: | Cafe, Restaurant, |
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Address: | 11025 Mall Cir, Waldorf, MD 20603, USA |
Zip code: | 20603 |
Website: | https://www.mcdonalds.com/us/en-us/location/MD/WALDORF/11025-MALL-CIRCLE/11875.html?cid=RF:YXT:G |
Opening hours (Edit) | |
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Monday: | Open 24 hours |
Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
Place is managed poorly. When we visit and the problematic manager isn't working their shift, things seem to run smoothly. If they're there... Oh goodness... Be sure to check your drive thru bag for missing or incorrect items.
I wanted to give less than 3 stars but one person really help make it get that star. The manager Sandy. As someone who works and manages in the service industry I can tell the owner of this store does not know how to staff. On my visit it was a Saturday and they did not have enough staff members to keep up with the volume. Sandy was phenomenal. She kept her cool even when people were getting heated. She was helping as many upset customers as possible. My biggest problem was the supporting staff were not helping her. They just stood there chatted and laughed. They could've been bagging food or communicating with Sandy to help her. The food was good as well. Please help your managers and staff accordingly for a weekend. Sandy deserves a large pat on the back. She handled a lot with a level head. I will be back, just for her. Stand by your managers and do better.