Wendy's

Got a homestyle crispy chicken wrap, ate the whole thing and on the very last bite got a huge piece of something hard, when I looked to see what it was, it was a piece of bone marrow. So I immediately went back inside to show them what I just ate and I have to say they handled it very well. She offered to give me another one ( which by that time I had already ready eaten that whole wrap and on the last bite is where it was, so my stomach had already turned all the way around ) or a full refund. I chose the refund and she also gave me a free frosty. So overall they have amazing customer service. It's not their fault, and I understand that. They handled the situation the best way possible! Later on that night I had saw the news and the nation wide recall on chicken due to bone being in it.

Only ONE PERSON on order taking cash register. I was able to move up because two customers WALKED OUT!!!
THERE WERE "BLACK SHIRTS" (stupervisors?) Just standing around.
Food part is good; counter help is needed.