| Category: | Bakery, Cafe, Restaurant, |
|---|---|
| Address: | 300 Needham St, Newton, MA 02464, USA |
| Zip code: | 02464 |
| Website: | http://www.thebagelplacemass.com/ |
| Opening hours (Edit) | |
|---|---|
| Monday: | 6:00 AM – 3:00 PM |
| Tuesday: | 6:00 AM – 3:00 PM |
| Wednesday: | 6:00 AM – 3:00 PM |
| Thursday: | 6:00 AM – 3:00 PM |
| Friday: | 6:00 AM – 3:00 PM |
| Saturday: | 6:00 AM – 3:00 PM |
| Sunday: | 7:00 AM – 3:00 PM |
I walked in with my girlfriend after a night of drinking craving an egg, sausage, and cheese bagel with a bagel with cream cheese on the side. There was a line but not too bad. However, I saw the panic in the eyes of the teenage employees that betrayed their inexperience. A woman in a cut off shirt who did not have the body for a cut off shirt ordered 4 bagels. The older man in front of me asked what every topping was and talked at the poor teenage girl about when he was her age. She laughed with a pained expression on her face. This alone seemed to be too much for this cohort of high school employees yet they took my and my girlfriend's order and then later the orders of people after us despite not finishing the tasks at hand. I lay out what I want for the breakfast sandwich with cool efficiency. I am about to add on the bagel with cream cheese when she turns away and starts talking to another employee. Not two seconds later, the girl asked me, "Wait, what did you want again?" I recount my sandwich order and am once again cut off before I can ask for the side bagel. I will catch her in a second. Nope. There is a mess of bagels being thrown around, eggs being slapped on griddles and panic in the air. The customer has no sway in this dominion, only Chaos reigns here. I get called over by the cashier before I could ask for my much craved second bagel. I mention this to the cashier and she inquires about it in a tone that says "What do you want me to do about it?" At that point I knew that it was a fool's errand to ask for the bagel now. I was correct, as I often am. It took a while for my breakfast sandwich to emerge and the bagel would have compounded that. Somehow I beat my girlfriend's sandwich despite similar orders and her ordering first.
Reading this, you are probably wondering why I gave the Bagel Place 3 stars. When I finally ate the sandwich, it was very good. In fact it was great! Also the last time I went I had a much better customer experience. So the groundwork is there. If I based this review solely on the first experience it would be an easy 5. However, for the love of all that is holy, if you see any sort of line or see the baby faced employees panicking, consider going somewhere else.
Stoped in to grab a bagel and got a jalapeno cheddar bagel toasted with veggie cream cheese. Over all it was pretty good, the bagel was flavorful and fluffy.
Nice bagel shop with all the classics. I had the Baja on wheat everything and it was delicious. Their coffee is fantastic too. Will definitely be back when I’m in the area.