Category: | Restaurant, |
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Address: | Bennett Road, Watertown, MA 02472, USA |
Zip code: | 02472 |
Website: | http://www.mrgrill.net/ |
Opening hours (Edit) | |
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Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Chris and his team were great. The grill looks brand new. Really happy with the service. I had powered washed the grill but there was a lot of built up grease that wouldn't come off. Somehow Mr. Grill cleaned it all off. Thank you!
These guys were great. The grill was so clean it was like a mirror. It took a couple of tries to diagnose and repair the leak, but the owner was determined to make it right and came out to personally diagnose and fix the issue, all within a few days. I'll be using them again.
Chris was great. I tried to replace a part on Hose Valve Regulator, and got in over my head. Chris came over and fixed the whole situation and now my grill works well! Thanks Chris!
My grill needed parts replaced and minor repairs. Weber Grill sent the parts and I asked if they could recommend any places that could repair the worn parts. They gave me 4 names of businesses in an around the south shore. Mr. Grill was the only one who would come out to my house and do the repairs. Chris sent out a tech on Wed June 26 upon arrival the tech noticed that there was a problem with the repair and quickly realized he could not do it that day. Chris reached out to me and let me know that it would probably need another tech or himself to come back and repair my grill. Chris stated that he could not lock in a day at this point because of where I live { East Bridgewater] but he would do his best to come back out. I asked if there was an extra fee and he said no, gave you a price and I will stick to it. Chris let me know that they would be in my area on Friday June 28 and would come by after noon.I did not hear from anyone after 3pm and just assumed they got tied up on another job. I received a call at 5:15pm that night and Richie from Mr. Grill was at my house. I work only 10 minutes from home and met Richie at my house. Richie had my grill apart and repaired in about a little over an hour. Because my grill is 10 years old he had to really work extra hard to loosen screws etc, I cannot really express my sincerest gratitude to Chris and Richie enough with this review other than saying THEY stepped up and I am absolutely thrilled by there response times, professionalism and making sure I was able to use my grill that night. Oh, by the way Chris called my that night and asked if I was satisfied. WOW! What a great guy and took ''customer service" to a whole new level. Thank you again Chris!