Applebee's Grill + Bar

Great food, sweet waiters and waitresses. Great prices. Atmosphere: family, hometown, sports, welcoming.

Place isn’t what it used to be. Service is lacking BIG TIME. I started with Applebees at this place and now work as a Key/bartender/server at another location in California. Bartender tonight was great even though my perfect margarita took a while to get to me (probably 10 minutes). Moved to a table when my parents arrived and waitress was very nice however it took a long time to even get waters. She had taken the food order before even bringing drinks and then proceeded to walk away without taking my order. Only was it when she returned with the drinks that she took my order. Food was decent. Steak was over cooked and I suspect it was because it was held back waiting for the rest of the food to finish since it was rung in later. Salmon was crispy on the outside but otherwise it was good. Didn’t get silverware until after food arrived.There were only 8 tables in the entire restaurant but service was SLOW! There were several parties of individuals waiting in the front to be seated with no host in sight. No one in the entire restaurant staff wise seemed to care too much about being there and lacked enthusiasm besides the bartender. I love Applebees and have worked for the company for several years but this would be unacceptable in my book.

My fiance and I have been eating at this Applebees for almost 7 years now. Not every visit has been 100%, but most are great. We went this afternoon and had Lonnie as our server. He was attentive, friendly, and really made us feel welcome. I wish every server was like him and I'm grateful for our Charlotte Applebees. On another note, the food was amazing. We ordered two things we had never ordered before; a chicken sandwich and a bacon burger, which were phenomenal.

My husband's French fries were cold and like rubber
I wanted him to say something but he wouldn't and didn't want me to say anything. My granddaughter was there last week and had terrible service and complained but nothing was done. We have never had a problem before
Do you have new management