Jersey Mike's Subs

Love the food, the reason for 3 stars has just been service at this point. The other day I placed an online order around 8 pm and it gave a pickup time of like 15 minutes, so I waited 20 just in case and when I showed up it was dead. One girl was just sitting on her phone and another just wandering aimlessly while my order receipt sat on the counter, they hadn't even started making the two subs. I then had to wait another 5+ minutes for them, no line, nothing else going on. For two subs...

Then today I figured, it had to be a one off, whatever. Nope, this time I even waited longer before I drove to get them . Then when I got there waited another 10 minutes. In pretty sure they gave my food to the wrong person but who knows but I overheard them talking to another customer about giving them the wrong order.

Like I said, love the food but the service, particularly the online ordering experience is BAD. Employees have been fine for the most part. I dont expect FREAKY FAST but damn its just sandwiches, not like they are cooking a 4 course meal.

Our first time eating at a jersey Mikes by sub shop restaurant. Very clean and well laid out store plan. The staff was very courteous and helpful, as we had never ordered from their menu before. It did take longer than I would think for a sub shop to make a sandwich but we did ask for grilled sandwiches so that probably takes longer. We enjoyed our subs but they were not anything too special, and I thought the chicken and bacon sub was relatively bland in flavor.

went above and beyond, amazing subs and really wonderful employees. Left a note in online order asking if there was a way to prevent sogginess if saving a sub for work and this was left. So happy they opened new location so close

It was my first time trying Jersey Mike’s and the sub was awesome. The Grandville location is great, clean, and has a really welcoming atmosphere. The staff is also very personable and helpful - Peter was awesome! I’ll definitely be making this a regular spot.

A great first experience at this new to us restaurant. The staff were so friendly, and very helpful in navigating our food allergy questions. We will be back! Considering life threatening food allergies in our house, this place has safe ingredients for us and an easy to use food allergen website.