Shake Shack

Ordered to the pick up window a couple times now and they never actually use the display screen list for ready orders, which can be a bit confusing when you’re standing there after getting a text to watch the screen.

Other than that, food is tasty and generally ready on time. The new Black truffle burger was quite good.

I heard all the hype about Shake Shack. I guess the only two things I can compare it to is Culver's and 5 Guys Burgers @ Fries. They have a self serve kiosk to place your order using a credit card. They also have a separate line for cash customers. The store itself is brand new with a nice dinning area. There was a self serve condiment station with ketchup ,Salt, pepper, and a water station. We had to wait for our food. The place cooks every order as it is received exactly like Culver's. You are sent a text when your food is ready. You must go back to counter and give your name to receive your food. The meal itself was good . It was 25 dollars for 2 burgers ,one French fry , and 2 drinks. I guess this is the new expectation that people can afford to take the family and eat here but it won't be cheap thats for sure. The burger was kind of like Culver's butter burger and the fries were similar. 5 guys you get a lot more food and an enormous amount of fries with your meal. For the same amount of cash. We did not try the shakes or custard . I am failing to see why there is a lot of hype about the shake shack . I can understand that wages and food costs have gone up. I do like that the Shake Shack pays their people 15 dollars an hour. The customers are paying for that in the form of higher food prices. This place is good but not great. I love hamburgers this burger sort of reminds me of Wendy's many years ago. There is no drive through so you must walk in the store to order. There also is no drink station to refill your soft drinks in the dinning area. Nice to have available if you want a refill of soda. Both Culver's and 5 Guys have an excellent drink station area.

Main complaint is I waited way longer than I should have because the text confirmation never come thru when I did the window pick up. Also my burger was raw in 2 different areas but I took it back and the staff was very friendly, gave me a replacement very quickly, gave me a coupon for another burger for another time, and a drink. The quality of the new burger was great as expected. Great customer service, really just hope the text confirmations get fixed as they get settled in