Captain Jay's Fish & Chicken

I love the two piece catfish dinner with lemon pepper and extra fries. I also get the shrimp, tenders, and chicken with lemon pepper. I like the location on W. Warren Ave. best.

I'm kinda torn on what to rate to be honest. The food is absolutely amazing, however, it can be inconsistent in how well it is made and quality. The majority of the time, the food is made very well and the quality of the chicken is great! Sometimes though, the food is burnt, dry (chicken tenders, fried chicken, okra, mozzarella sticks, jalapeno poppers), and sometimes the pieces of fried chicken and chicken tenders are small, with very little meat. When you combine that with burnt & dry, it is very disappointing especially being that I usually spent $43.50 on my usual order there for my family.

I haven't bothered to try calling to complain because we still eat it anyways because I'm not about to take it all back up there when my kids are hungry and looking forward to Captain Jay's.

One thing that really irritates me though more than anything is when I ask for an extra little side of the lemon pepper seasoning and they say they don't have it, when you know they do - or especially when I order it, pay for it, but they don't actually give it to me.

There was also one time they forgot to hand me back my cards, and I went through absolute heck trying to retrieve them. I KNEW that's where I left them, and the manager that was there the next morning to open was 15 minutes late, and he couldn't find them. I asked him if he could go back and look again, and he still didn't see them. I asked him to contact the drive thru cashier from the day before that was at the window at 4:30, bc they had to have put it somewhere. He said he couldn't get a hold of her. I told him I wasn't leaving until I had them, then he went back again and found them. It was SO stressful, and shows just how disorganized the office area must be. I've worked in restaurants and anytime a card is left, that card goes straight to the manager and gets put in a secure spot where nobody else can get them. It was very concerning he had no idea where they were and it took him 3 separate times of entering the room/area and searching to locate them

Love this place. Very friendly. Fast service. Always clean when i come in. Very very good with lemon pepper. Would highly recommend. Excellent job guys!