Jimmy John's

Jimmy John's is well-known for marketing itself as "freaky fast", a term that I assume to mean "We will deliver your order within a reasonable time frame." For this particular location, that definition of the franchise's slogan seems to mean very little. I work at an undisclosed location about one mile away from Jimmy John's; on my lunch break, I ordered from this location and received a confirmation of my order at approximately 5:53 PM. I was expecting the typical fifteen-minute wait I normally experience whenever I order from Jimmy John's, but after twenty-five minutes, I started to become concerned. I understand that rush hour was a factor for the time window, but surely heavy traffic wouldn't delay the "freaky fast" food delivery service any longer than that. At 6:36 PM, my order finally arrived, with not so much as a mention of the disproportionately long delivery time, let alone an apology.

I'm no quantum physics expert, but doesn't forty minutes seem a bit too extended a wait to fit under the definition "freaky fast"?

Now, I was originally going to allot two stars for this review (I would give one star if my order had been botched), but I also understand the pressures of working in the fast-food industry, as I have been employed as a food server in the past. I know what it's like to serve irritable, demanding customers, to meet unreasonable demands from management, and I know what it's like to work under a time crunch. It's a difficult, thankless, and stressful line of work. However, even with these variables in play, there is little to justify the lack of conscientious customer service. If a company wishes to keep (or at least not alienate) a customer, proper customer service must be provided, regardless of the line of work. Jimmy John's should be no exception.

With this in mind, the week after this disappointment, I decided to give Jimmy John's a second chance. They managed to deliver my order in about twenty-five minutes this time - a slight improvement (and this time, they remembered napkins), but still a little more than questionable when the distance of one mile is taken into consideration. Ultimately, while Jimmy John's is a place I would still order from in a pinch, my expectations for speedy service have been drastically lowered and will remain so until this location determines the cause - and solution - for this "sluggishly slow" delivery routine.

Fast service decent sandwiches