The burgers are cooked to order. This is old school cooking. Don't let the exterior fool you. They don't play. They will have an attitude like most down-home people who earn a living day by day do, but the love they put into the meal says it all. I have large hands, so you can tell these jumbo burgers and large and don't hide under the large bun. If you are in a hurry, slow down and take the time for a freshly patted out hot burger. You will not be disappointed. Or just call it in ahead. Word to the wise, please remember your order number. They do a lot of phone orders.