Cracker Barrel Old Country Store

Food quality was pretty good. Service was very slow. They were out of a fair amount of items, and didn't inform us till they brought out the dishes they did have. My kid had to wait till everyone else was done eating before they brought out his replacement, and we still were asked to pay full price.

My most recent trip to the Cross Creek Saltillo location was a mixed bag... Maybe because it was around lunch time, but the table service was not as good as it has been in the past, nor has it been the last 2 times I've been here... Today the wait was the usual 15-20 minutes, and once we got seated our waitress was very kind and took our drink order and I requested some biscuits with jam to eat before our meals came out... After a few minutes the drinks came, no biscuits... A few minutes later she apologized for forgetting the biscuits and took our food order... Well after a few minutes our food came out, which was brought to the table by another waitress. I asked for drink refills and inquired about my biscuit order... Halfway through our meal the waitress finally shows back up and refills our drinks. I asked about the biscuits once again and she immediately apologized and said she's just been so busy making tea in the back that she forgot to grab them... Fast forward 15 minutes or so to the end of our meal and another waitress comes walking by and plops down 4 biscuits with no butter or jam, then just walks away without saying a word. The biscuits weren't warm, and I hated to ask for jam after all that time waiting for them to come out. But after flagging down yet another different waitress, she gladly went and grabbed us some jam... We were all full by this point because we had already eatin our entire meal, but we decided to at least choke down those biscuits since we had to wait so long for them from the start... You can only blame the waitress for so much before it becomes a question of management for not doing their part in assisting these ladies... All the waitresses working there are just as sweet as can be, and work hard for their paychecks. But when they're having to do so many other things behind the scenes that it is affecting their performance and the amount of service that they can provide to the customer, THAT'S when something needs to be adjusted... They don't make a lot to start with, and when things go wrong in the kitchen, that's when those hard earned tips are effected... I myself understand that things can happen, and I work in the public eye on a daily basis... For this reason I pay my tip regardless of service, because I know it is not always the servers fault entirely. Overall, I still recommend this location. The workers their have always been kind, the food is delicious, and the store has a good selection of seasonal goods. I will definitely be back to this location again, and will re-review then. Thanks!

Wait time? A+
Meal Quality? A+
Check-Out Counter? A+
Table Service? C-

Ordered and served in less than 10 minutes the food was very good. I had the Country fried turkey and it was very good. I wish they had pounded it like a schnitzel though.

Delicious food. Friendly waitresses and fast service. Excellent gift shop to browse through if you have to wait for a table. I love their veggie plates! Definitely recommend.