Waffle House

Great place, consistent breakfast, regardless of the city/state we're in and always has a great staff. At this location, we need to mention Angel at this location. She is a great server, always friendly and very attentive. She's a great asset to Waffle House and we enjoy having her as our regular server!

The service was to be desired today. The restaurant is brand new and the waitress couldn't time manage. After delivering our food she never came back to check on us.

Although our order was fresh, mine was wrong. We never received refills and we never got a follow-up visit to our table. This place needs to take a full day course on proper serving and customer service.
Evey good server knows you drop the food then come back to check the table after 2 min or 2 bites. Then every 8-10 minutes after that. It took her 20 minutes to get back to our table and by then I had been sitting there for 10 minutes finished with my food.
There were 4 people working today and about 6 people being service when we walked in. It only increased to 10 people before we left. I was left frustrated and disappointed.

I witnessed one of the servers walk away and yell back at a customer that he would be right with them.
Then take a to go order while I was waiting to check out but then tell that to go order he would get back to them while they decided. But wait cashing me out he decided to still take the to go order.

Then 2 of them Maria and Justin were clearly not getting along. As Maria confronted Justin about how many tables she had vs him. Where is the manager 👀 🤔
When I come back to waffle house it definitely will not be this one.

07/26/22 11am
To the 2 servers and 1 cook- Everyone did an amazing job. Dine in was entirely full with many togo orders and the cook was killing it! Our server Angel- you had amazing customer service and great attitude even though you were slammed busy.

You deserve great praise how you handled the rush. We are so happy to see you working hard and the food was fantastic and she even kept my coffee full on top of everything. Keep up the great work!!! ((: