Barbeques Galore

This is a follow up to my review a month ago or so regarding my $5K purchase, rotisserie issue and experience in general. My sales rep called back to offer me a rotisserie that would work with my barbecue. He apologized for the misunderstandings and said it would cost just $109 and he would deliver it to my home. I was pleased and accepted the offer. He came to my door the following week with the rotisserie kit. When I opened the door, he already had the main box opened and the internal boxes open that contained the other pieces of the kit. I immediately asked him if this was a used kit and/or a returned kit. He said it was not used or returned and only had the boxes open to show me all the parts. I was not convinced as I also noticed there was no manual/installation instructions. He said he could email them to me. I accepted the parts snd he left. I immediately looked at all the parts and immediately noticed that the rotisserie rod itself was bent/warped. This not only supports my suspicions of it being used/returned but also explains the lower price of $109. I let them know immediately with a phone call but said I’ll try to install it anyway but am concerned that it may warp further with repeated us if it will even work at all. Turns out I was able to install it and I did use it with a full small chicken. But I am still concerned of the bending over the long term. In summary, I appreciate their attempt to remedy the issue but the deceit and dishonesty frustrates the hell out of me! Just tell me it was used which is why the price is low, and if it doesn’t work that I can return it. For now, though, I am happy to have a rotisserie.

Service man Pete helped by answering questions and info about what else would be available. NOT pushy! Comparable prices and good products.

Excellent Service, Pete Knew his stuff about GMG pellet grills. I bought a Davey Crockett. He actually called about 2 weeks after to make sure I was happy with my purchase. Service like that is hard to find a nowadays.